Factory Refurbished Products

Additional Information for Factory Serviced Machines 

Factory serviced machines have been used before and have been returned for a variety of reasons: sample products, demo products, customer remorse, wrong purchase, wrong gift, replaced with a different product, etc. The products might have slight outside blemishes, stainless steel grids might show signs of usage, but all functions are working 100%.

  • All products have been carefully checked, tested and cleaned.
  • All products perform like a new product.
  • Products might have scratches and might have minor imperfections with regards to appearance. Stainless steel grids might show signs of usage.
  • Factory serviced products bought from shopjura.com come with a 30 day return policy and carry a one-year limited warranty.
  • For automatic coffee machines extended warranty protection is available. Contact our Customer Service Department 1 (800) 220-5701 for more details.
  • Factory serviced machines are shipped in service cartons and are marked in an inconspicuous place with a "Factory Serviced" sticker.
  • Factory serviced machines may take an additional 24 hours to process and ship.
  • All factory serviced machine orders ship from our service center warehouse in Manheim, Pennsylvania.
  • Stainless steel milk containers are not included with the purchase of any factory serviced machine.
  • Smart Connect is not included with factory serviced machines.
  • Container for milk system cleaning is not included with factory serviced machines.
  • The instruction manual is NOT included with your factory serviced machine.  Instead, please download the instruction manual from the product page on shopjura.com.  Otherwise, please contact customer service for further assistance in obtaining the manual.